FAQ | RydeVybe Co. Customer Support

How can I contact RydeVybe Co.?
You can email us at support@rydevybeco.com. Our customer support team responds within 24 to 48 hours Monday through Friday.

Do you ship worldwide?
Yes, RydeVybe Co. ships worldwide. Shipping times may vary depending on your country, product availability, supplier location, carrier delays, and customs processing.

Where do you ship from?
RydeVybe Co. works with trusted supplier and fulfillment partners to ship products directly to customers. Depending on the product and availability, items may ship from different fulfillment locations.

Why did my items arrive separately?
Some orders may include products from different suppliers or fulfillment locations. If this happens, your items may arrive in separate packages and at different times.

Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible at support@rydevybeco.com. We aim to process orders quickly, so changes or cancellations are not guaranteed once an order has been processed, packed, or shipped.

What payment methods do you accept?
We accept major payment methods available at checkout, including major credit cards and other supported payment options shown during checkout.

When will my order be processed?
Orders are processed Monday through Friday within 1 to 3 business days. Processing times may be longer during holidays, high-volume periods, or supplier delays. We do not process orders on weekends or holidays.

How long will it take to receive my order?
After your order ships, delivery typically takes 2 to 4 weeks. Delivery times may vary depending on your location, supplier availability, carrier delays, customs processing, and other factors outside of our control.

Will I receive tracking information?
Yes. Once your order ships, you will receive tracking information by email. Please allow 3 to 5 business days for tracking updates to appear after your tracking number is issued.

Why is my tracking not updating?
Tracking can sometimes take a few business days to update, especially while the package is moving between facilities, countries, or carriers. If your tracking has not updated for several days, contact us at support@rydevybeco.com and we will help check the status.

What if I don’t receive my order?
If your order has not arrived after the estimated delivery window, please contact us at support@rydevybeco.com with your order number. We will review the tracking status and work with the carrier or supplier to help resolve the issue.

Will I be charged customs, duties, or taxes?
Prices on our site are displayed in US Dollars and are tax free at checkout unless otherwise shown. Depending on your location, customs duties, import taxes, VAT, or local fees may be charged when your order reaches its destination. These charges are determined by your local customs office and are the customer’s responsibility. RydeVybe Co. is not responsible for customs delays, duties, taxes, VAT, or import fees.

How do I return an item?
Please contact us at support@rydevybeco.com before sending anything back. We will review your request and provide return instructions if your order is eligible. Items sent back without contacting us first may not be accepted.

What if my item arrives damaged, defective, incorrect, or missing?
Please contact us at support@rydevybeco.com as soon as possible with your order number, a description of the issue, and clear photos or videos of the item and packaging. We will review the issue and help resolve it as quickly as possible.

When will I receive my refund?
If a refund is approved, it will be sent back to your original payment method. Refunds are typically processed within 7 to 10 business days after approval, but your bank or credit card company may take additional time to post the funds to your account.

Do you offer free shipping?
Yes. RydeVybe Co. offers free shipping on all orders unless otherwise stated.